In the area of logistics service providers, one thing is particularly important: maximum flexibility in a fiercely contested, constantly changing market environment. Many different clients with different products, that have to be managed simultaneously. The employee base also changes frequently. Due to the high volumes, seasonal and temporary workers are the means of choice to always handle customer orders promptly and reliably. Voice shows its advantages when processing orders.
Lydia® Voice Delivery is our voice solution for improving quality throughout the delivery process right through to delivery to the customer. CEP and transport service providers benefit from the hands-free/Eyes-free concept and 100% voice control. There is no need to look at an MDE display whilst in the vehicle and the focus is thus always on the traffic. In combination with a mobile device, the recipient can immediately acknowledge delivery electronically. Occupational safety at work increases and the time to the end customer is significantly reduced. As usual, Lydia® Voice Delivery can integrate seamlessly into the existing IT system landscape.