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[Translate to AE-english:] RepairCenter – schnell, zuverlässig, kompetent

Our repair centre is there for you!

Due to the harsh reality of everyday life in the warehouse, unexpected technical problems or unintended operating errors may occur. In such cases, we will ensure a quick fix — either via online help, by telephone or at our repair centre. We support you with expert assistance for your hardware — if necessary, our highly skilled staff will quickly carry out a repair. Should your devices become inoperable, simply report the defects via our ticketing system and then send them to us. Our tracking system will keep you informed about the progress of the repairs.

Reliably – competently – efficiently

This is how our RepairCenter works

  • Receipt of your defective equipment at our repair centre
  • Diagnosis of the error source
  • Cost estimate for customers via our ticketing system
  • Repair order placed by the customer
  • Fast, cost-efficient repairs
  • Dispatch of the repaired hardware
  • Configuration of device connections (e.g. jack plugs for headsets)
  • Conversion of headsets (attachment of a connector for a high-quality spiral cable with breakaway coupling)
  • Production of individual charger modules (e.g. combinations of Voxter® Elite Edition and BlueMaster®)
  • Hardware-specific support requests
  • Specific assistance with difficulties encountered while using our devices
  • We also welcome your feedback and innovative proposals
  • Development and implementation of new ideas and concepts (e.g. Lydia® VoiceWear®)
  • 3D printing of prototypes or new elements
  • Creative innovation in line with specific customer requirements
100%

Orientation

to your requirements
100%

Engagement

to help you stay productive
100%

Service

for fast repairs