A wide range of articles, fragmented orders and the highest demands on delivery times: in e-commerce, the challenges today lie above all in satisfying the high customer needs. Especially in the online fashion industry. The quality of order processing must be high. In addition to fast and reliable delivery, this is one of the decisive competitive criteria in e-commerce. Incorrectly delivered items lead to an increased return rate - and impair customer satisfaction. Voice-guided systems such as voice picking solutions support your employees in compiling orders and ensure efficient and error-free processes.
The combination of Lydia® Voice and visual assistance systems, such as Smart Watch or Smart Glasses, supports your employees by providing additional information, such as packaging instructions or article images. This ensures a clear identification of the right product - especially when it comes to order compilation in a varied assortment. Find out more about our Voice- und Vision solutions in combination. And convince yourself of the advantages.
Taking back articles ordered online is one of the most important success factors in the e-commerce industry. Here, effective returns management is becoming increasingly important. In addition to the handling of returned goods and their return to the inventory, the avoidance of returns becomes more important. Voice-guided solutions such as Lydia® Voice provide the appropriate support. In goods picking, the employees achieve a higher picking accuracy, so that it is also ensured that the right goods are delivered. In the returns process, Lydia® Voice supports the employees in qualifying the returned items and storing them in the warehouse.