Find out everything you need to know about Voxter®, VoiceWear® and our industrial-grade headsets that are designed to meet a wide range of requirements.
What are the advantages that Voxter® offers compared to other voice clients or smartphones?
Our Voxter® solution is designed to cope with harsh daily life in the warehouse. It is robust and reliable and always up-to-date as a result of constant development and ongoing software updates. And thanks to its intuitive voice control, it does not require a potentially vulnerable display.
Is there an option to test the hardware in my warehouse first?
If you are interested in our voice solution, you can request a workshop on your premises. In addition to an initial visit to assess your needs, the main focus of this event is to analyse your processes and interfaces and give you tailored advice about optimising your warehouse with Voice. Naturally, some demo equipment will also be available on the day to ensure you can extensively test the hardware and picking process.
What hardware can I use with Lydia® Voice?
We support the handhelds and voice clients of a variety of reputable manufacturer such as:
Furthermore, we offer our own hardware from the Voxter Elite Edition, which is best suited to Lydia®
To what extent does the Voxter® enable multi-shift operations?
Our voice client, Voxter® Elite Edition, is specifically designed for multi-shift operation. During a shift change, only the hygienically relevant parts (such as the headset) need to be exchanged. It is not necessary to create a separate voice client for each employee.
What hardware do I require to implement a voice project?
You need a voice client such as our Voxter® Elite Edition and a headset, which you can alternatively replace with our Lydia® VoiceWear®. In addition, you can use a scanner, for example our Voxter® Scan Elite Edition, to record additional information such as lot numbers, best-before dates, etc.
Why does the Voxter® Elite Edition not have a display?
Because our focus was on creating a device that is suitable for industrial use without compromises — this meant producing robust and reliable hardware while also ensuring the most intuitive operation possible. By eliminating a vulnerable display panel and using voice control, we can meet both of these criteria.
Another advantage of the deliberate omission of a screen is that, once switched on, the picker no longer needs to operate the device by hand for the rest of the shift and can thus concentrate fully on their work.
Yes, we provide a hotline that is available 24 hours a day, 365 days a year. We would be happy to put together a suitable support package for you.
What does the support cost?
In consultation with you, we determine your individual needs and offer you a tailor-made package.
What do I do when a device is malfunctioning?
Contact our technical support. They will then carry out a fault analysis and, if necessary, arrange for the defective device to be sent to our qualified repair centre, where the fault/defect will be diagnosed and remedied as soon as possible.
Is there a tracking system for hardware sent for repair?
Yes, because when we receive your first error report, we will open a one-to-one ticket that keeps you up-to-date with the progress and location of your items during the entire process (both shipping and repair).