UK electrical component supplier Niglon switched from paper processes to LYDIA Voice in order to solve picking problems and boost inventory management. The challenge was to increase order picking accuracy from 96% to 99.9%. "Yes, accuracy is now 99.9%," says Niglon's Operations Director Oliver Hinley. In addition, Niglon can report 10-20% productivity gains across all operators. "We’ve increased turnover by double-digit figures but without any need to increase the number of permanent staff. If we do need extra staff, however, they can be upskilled into a complex environment very quickly, because LYDIA Voice requires no voice training and is very user-friendly," Hinley confirms.
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Pet Food Experts - a wholesale distributor of pet supply products - opted for LYDIA Voice in order to scale their business across the US. Pet Food Experts found LYDIA Voice provided greater visibility on the status of active and scheduled orders, improved worker onboarding with voice-directed processes, and enhanced worker performance and task analytics. The results speak for themselves: "Our order accuracy is averaging 99.9% since implementation," explains James Bettencourt, COO at Pet Food Experts reports. The company also experienced a 38% increase in productivity and a tremendous reduction of overall operating costs.
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Coke One North America (CONA), a long-time user of voice-directed workflows, decided to look at a new voice solution and tested two providers side-by-side. The clear winner was LYDIA Voice: “The Lydia Voice solution addressed all of our needs and concerns, and had the best user feedback,” Baron Jordan, CONA Chief Product Officer explains. By delivering high service availability in challenging network environments, eliminating voice template training and voice recognition errors, LYDIA Voice has increased efficiency at each of CONA's 92 implementation sites.
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