
UK electrical component supplier Niglon switched from paper processes to LYDIA Voice in order to solve picking problems and boost inventory management. The challenge was to increase order picking accuracy from 96% to 99.9%. "Yes, accuracy is now 99.9%," says Niglon's Operations Director Oliver Hinley. In addition, Niglon can report 10-20% productivity gains across all operators. "We’ve increased turnover by double-digit figures but without any need to increase the number of permanent staff. If we do need extra staff, however, they can be upskilled into a complex environment very quickly, because LYDIA Voice requires no voice training and is very user-friendly," Hinley confirms.
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